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Gen Hotel Kamakura
ホテルHPへ
お問い合わせ
Gen Hotel Kamakura
About Trouble
About Trouble
During your stay
I cannot check in. How can I resolve this?
Where is the entrance to the hotel?
Unable to remove / return key
What should I do if the KeyBox door won't close?
What should I do if I run out of amenities?
What should I do if I am inky?
Hotel Facilities
What should I do if the lights in my room do not work?
What should I do if I cannot open the safe?
About baggage
What should I do if I have forgotten or dropped something?
What should I do if I have a problem with a coin operated locker?