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Gen Hotel Kamakura Help Center home page Gen Hotel Kamakura
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  1. Gen Hotel Kamakura
  2. User's Guide

User's Guide

About Reservations

  • When can I make hotel reservations?
  • Can I make same-day reservations?
  • Can I make reservations by phone?
  • Can I change my reservation?
  • Can you tell me the cost of lodging?
  • What are the cancellation fees?
See all 10 articles

During your stay

  • How do I check-in and check-out?
  • Does the hotel have a curfew?
  • What are the check-in and check-out times?
  • Can I check in early or check out late?
  • Can we stay in the same room but check in at different times?
  • How do I open the hotel entrance door?
See all 11 articles

Hotel Facilities

  • Is Internet access available?
  • What amenities are offered?
  • What equipment is provided in the rooms?
  • Does the hotel have a restaurant? Can I have a meal?
  • Does the hotel have parking?
  • Do you have cribs?
See all 10 articles

About baggage

  • Can I leave my luggage before check-in?
  • How long can I use the coin lockers?
  • Can I receive parcels/packages?

Others

  • Can you give me the address of the hotel?
  • Can you issue a receipt?
Gen Hotel Kamakura
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